– Simplified Process –

How to place your customized pet-portrait order?

Step: 1

Step: 1

Upload your beloved pet’s portrait photo

Step: 2

Step: 2

Select your choice of wearable from our cool collection

Step: 3

Step: 3

Make your payment

Step: 4

Step: 4

Receive your artwork proof within 4-5 days of placing your order. Request edits, if you want or give approval

Step: 5

Step: 5

Wait for the memento of your love to reach you!

Pet Portrait Photography Guide

It will be nicer if you keep in mind the following while clicking your pet’s portrait photo! Don’t stress if you find it difficult, we check every picture you upload and will help you get it right.

In case your pet’s picture doesn’t meet the standard requirements you will be notified after one hour from the time you place the order. We just request your co-operation to help us get the best result.

 

Ensure that your portrait photo is:

A close up shot

Clicked at eye level with your pet

Captured in natural daylight and has no flash light

Not blurr. Try to make your pet stay still

No partly cut, don’t let your pet’s ear/tongue go out of frame

Artwork Proof & Revisions

How and when will you receive your artwork proof?

We will send you the artwork proof via email within 2-3 weeks after you place the order. Don’t ignore your spam folder.

What next?
Please approve the artwork or request revisions within 7 days after you receive our mail. If we don’t hear back from you within 7 days, we shall consider it approved and send it to production.

Still have any questions? Write to us at info@thefurrstlove.com

Regarding revisions in your artwork:
– If you want to request revisions, please be specific:
– Please don’t upload multiple photos
– We charge €10 extra for more than 2 rounds of revisions
– If you change the photo altogether then we’ll charge €20
– The artwork is a replica of the photo you upload, so expect it to nothing more than that.

Frequently Asked Questions

What all animal portraits do you embroidery?

There are no limitations. We can embroidery any animal portrait.

How many pet-portrait photos can I have on one product?

Maximum up to 3 pet-portrait can be embroidered on one product. We recommend that you limit to just 2, as it threaded embroidery and intricate work.

Do you do embroidery human portraits as well?

It can be done, but along with your pet’s pic, we are experts at pet-portrait though!

What should I check for in the photo that I upload?

It will be nicer if you keep in mind the following while clicking your pet’s portrait photo! Don’t stress if you find it difficult, we check every picture you upload and will help you get it right.
In case your pet’s picture doesn’t meet the standard requirements you will be notified after one hour from the time you place the order. We just request your co-operation to help us get the best result.

Ensure that your portrait photo is:
– A close up shot
– Clicked at eye level with your pet
– Captured in natural daylight and has no flash light
– Not blurr. Try to make your pet stay still
– Not partly cut, don’t let your pet’s ear/tongue go out of frame
– That’s it! We look forward to seeing a perfect pet picture.

What should be the background of my photo?

The plain and clear, the better. But if it has a busy background, it’s still okay, we can ignore and just focus on the pet’s photo while designing the artwork.

What is an artwork proof?

We stitch the threads to get fine embroidery exactly as your pet’s photo. It’s made from scratch and shared with you to approve. Final touch and detailing is done once you approve the artwork.

What all animal portraits do you embroidery?

There are no limitations. We can embroidery any animal portrait.

Can I change or cancel my order?

As soon as you place the order our work begins because each product needs customization and detailing. Hence, if you wish to cancel or change an order, we request you to email us within 24 hours of your order being placed on info@thefurrstlove.com. After 24 hours, we won’t be able to cancel your order.

Can I see the artwork before it reaches me?

Yes you can. All customers get to preview their artwork and request any changes before printing. We’ll email you once your preview is ready.

Can you add or remove something from my pet photo?

It’s a bit difficult, as all requests are unique and need time and detailing. You can try and reach out to us but we don’t assure that we will include a background or an accessory or remove something from the artwork. If possible we shall definitely take up your request.

What if my photo is in black and white?

The final result will be same. We can add colours from our end as we mirror the photos you upload on our site.